Get in Touch
Have a question or feedback? We'd love to hear from you. Our team is here to help.
Response Time
We typically respond to all inquiries within 24 business hours.
Monday - Friday, 9 AM - 5 PM EST
Common Questions
How do I reset my password?
Click the "Forgot password?" link on the login page. We'll send you an email with instructions to reset your password.
Is my financial data secure?
Yes. We use bank-level encryption (TLS 1.3) and never store raw bank credentials. Learn more on our Security Policy.
Can I cancel my subscription anytime?
Absolutely. You can cancel your subscription anytime from your account settings or through the Stripe billing portal. No questions asked.
What file formats do you support for imports?
We support CSV files from most banks and financial institutions, as well as PDF bank statements. Our parser handles various formats automatically.
How do I report a security issue?
Please email getontrackli@gmail.com with details about the vulnerability. See our Security Policy for responsible disclosure guidelines.